Chat Privacy Notice

What this notice covers

This notice describes how Heliponix, LLC, doing business as anu, handles information submitted to the AI product assistant on this website. The assistant is intended for general information about anu products, setup, maintenance, and support resources. It is not a human support representative or a source of medical, legal, financial, emergency, or other professional advice.

Information you provide

The assistant processes the messages you choose to enter and the recent messages in the same conversation so it can respond in context. Please do not enter names, email addresses, phone numbers, mailing addresses, payment information, account credentials, health information, order details, or other sensitive or confidential information. Automated checks attempt to stop some obvious sensitive information, but they cannot identify every possible type.

How messages are used

Messages are used to provide automated product guidance and protect the assistant from misuse. When an AI-generated answer is needed, the conversation may be sent to anu's contracted third-party AI service provider to generate the response. anu does not use chat messages for advertising or to train an anu AI model.

Storage and retention

anu does not intentionally save chat transcripts in an anu conversation database. The conversation remains in your browser for the current page session and is lost when the page is refreshed or closed. A temporary one-way identifier derived from your network address may be processed for rate limiting and abuse prevention. Hosting and network providers may also process standard request metadata needed to operate and secure the website.

Under the commercial API settings currently used by anu, messages sent for AI processing are not used for model training by default and are generally scheduled for deletion from the provider's systems within 30 days. Limited exceptions may apply for safety enforcement, legal compliance, or changes to the applicable service or contractual settings.

Account and order support

Do not provide identifying information through the assistant. For help that requires an order number, account information, photographs, or other personal details, contact anu directly at info@growanu.com or use the website's contact form.

Questions and updates

For questions or requests concerning information controlled by anu, email info@growanu.com. We may update this notice when the assistant or its data practices change and will revise the date above.